Delivery Information

At Ivory&Pitch, we try to deliver your purchases in the quickest and safest way.  Where possible, all orders received before 2.00pm (excluding weekends and bank holidays) will be despatched on the same day and all other orders will be despatched the next working day. All orders are sent by recorded delivery and will require a signature on receipt.

  • Mainland UK Standard Delivery (usually within 3 business days), £6.95
  • Mainland UK Next Business Day Delivery (orders placed before 2pm), £8.95
  • Furniture may be delivered nationwide (Mainland UK) from £25.00, dependent on location. We aim to deliver within 10-15 working days, call for a quotation.
  • Collection from one of our store is free

Please check all goods on receipt as we need to receive any damaged goods within 14 days of receipt. Please see Returns Policy for further information.

We cannot be held responsible for problems caused by inaccurate delivery information supplied to us or for any delay in delivery of the goods however caused. If we fail to deliver the goods (or any part of it) for any reason other than any cause beyond our reasonable control, and we are accordingly liable to you, our liability shall be limited to the price of the goods.

Large or heavy furniture items

Wherever possible, items are despatched on a standard delivery charge. However, fragile, heavy and large items require delivery by specialist carriers and need additional insurance. The extra charges applied are to ensure that the product reaches you in perfect condition. All items are despatched from our shop and the cost for the delivery of such items is determined by the delivery address provided.

Local collection

If you live locally to our store, then you can choose to collect your purchases in person. Place your order by 2pm and it should be ready to pick up the next day.   We will hold goods for 24 hours, after this time uncollected items will be returned to stock.

International Shipping

We are currently unable to deliver internationally. This is a service that we plan to offer in the future but for the time being we are unable to deliver outside Mainland UK.


Orders will be wrapped in acid free tissue paper as standard. Wherever possible we try to recycle outer packaging and padding materials.

If you have any further questions about deliveries then please contact us on 01243 377813 or via email

Refund/Returns Policy

We really hope that you love your purchase, however, if something isn’t right we are happy for you to return for an exchange or refund. Change of mind refunds are not offered on sale items but can be exchanged for another size or style.

To return your item(s) please send them, in their original condition i.e. clean and with original tags still attached, within 14 days.

Please return your item(s) to the address below along with your full name, address, contact details and reason for returning:

No. 6 The Grove
P010 8JU

If you have any queries regarding returning a product please get in touch with us on: +44 01243 377813